Practical Insights on Call Centre

How Integrated Virtual Services Can Address Frontline Health Worker Shortages

How Integrated Virtual Services Can Address Frontline Health Worker Shortages

Published on: Aug 13 2020 by Guest Writer - 2 Comments
The World Health Organization estimates that we need 18 million more frontline health workers (FLHWs) by 2030 to achieve the SDG targets and other global health...
Cambodia’s 115 Hotline: Successful COVID-19 Digital Response

Cambodia’s 115 Hotline: Successful COVID-19 Digital Response

Published on: May 06 2020 by Guest Writer - Comments Off on Cambodia’s 115 Hotline: Successful COVID-19 Digital Response
 In 2015, the Cambodia Ministry of Health rolled out its national 115 health hotline  with the objective to detect outbreak signals from the community via public...
7 Reasons to Use Call Centers for Data Collection

7 Reasons to Use Call Centers for Data Collection

Published on: Jun 21 2018 by Wayan Vota - 7 Comments
Recently, I was at a meeting that focused on data collection from health clinic operators, school principals, and agricultural extension agents (who are very similar),...
Reinventing the Call Centre for Better Healthcare Services in Uganda

Reinventing the Call Centre for Better Healthcare Services in Uganda

Published on: Feb 07 2018 by Guest Writer - 2 Comments
Uganda is one of the youngest countries in the world with 81% of Uganda’s population under age 35. Public health programs in Uganda are constantly faced with...