How Mobile Broadband Internet Reduced Poverty in Rural Tanzania
Enabling universal internet access is deemed as a critical step towards achieving prosperity in developing countries. In line with this target, the digital landscape...
Author Archive:
10 Step Toolkit to Improve Messy Conversational Data for AI Chatbots
Many direct-to-client digital services rely on interactions with real people to make decisions, provide support, and improve their platforms over time. But real...
5 Lessons Learned Running a Chatbot Service for Social Good
Remember when the ICT for Development sector was buzzing with excitement (and anxiety) about brand new, game-changing tech that could revolutionize the way we can...
Can Digital Community Centers Be Financially Sustainable?
To bridge the digital divide, digital community centers — physical spaces that provide access to the internet, technology devices, and digital skills — have...
4 Reasons Why Telecentres Matter in the Mobile Phone Era
In rural areas of Africa, information and communication services provided by telecentres are instrumental in community and national development as well as improving...
Please Help Update the Digital Principles for the Next Decade
The Principles for Digital Development are relevant and valuable guidelines for the increasingly expansive ecosystem of digital development actors. The Principles...
USAID How To Guide for Bringing More Women Online
Internet adoption and mobile phone ownership are on the rise globally, yet 2.7 billion people remain unconnected to the Internet. Within this digital divide, there...
Did You Know ICT4D Is Dead? Long Live ICT4D!
At the 2023 Global Digital Development Forum, I prepared a lightning talk on ICT4D and its continued use as a term to describe the intersection of tech and social...
Navigating the Moral Maze of Artificial Intelligence in the Digital Age
Imagine a future where artificial intelligence (AI) revolutionizes our lives – equitably! – a world where AI’s transformative power uplifts everyone,...
Introducing 10 Responsible Chatbot Usage Principles
When a new technology is introduced in healthcare, it invites meticulous scrutiny. Conversational AI is no exception.
Exchange sensitive health information with...
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